7 Lessons in Managing Difficult People: Master Problem People Basics in 7 Steps

A SHORT COURSE IN BETTER PEOPLE MANAGEMENT.

7 Lessons in Managing Difficult People is a quick course in people management, giving you everything you need to know in just seven short chapters. From preventing difficult behaviour to managing conflict, you'll discover the insider secrets you need to know in order to successfully manage difficult people.

• Lesson 1: Understanding and preventing difficult behaviour
•  Lesson 2: Developing your skills for managing difficult people
•  Lesson 3: More advanced skills for managing difficult people
•  Lesson 4: Managing specific types of difficult behaviour
•  Lesson 5: Feedback that works and critical converstions
•  Lesson 6: Managing conflict
•  Lesson 7: Getting support and escalating issues

Explore the main themes and ideas of managing difficult people, get a basic knowledge and understanding of the key concepts, and test your progress with practical and thought-provoking exercises. 7 Lessons in Managing Difficult People is your fastest route to success.