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Difficult Conversations. How to Discuss What Matters Most

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Відправка з 17.11.2024
551 грн
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551 грн
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Про книжку
Код товару
121744
Видавництво
Рік видання
Палітурка
Мова
Англійська
Кількість сторінок
315
Формат (мм)
200 x 130 x 20
Вага
0.248
ISBN
9 780 670 921 348
Опис

The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)

- The "feelings" conversation (the emotional impact on everyone involved)

- The "identity" conversation (what does this mean for everyone's opinion of themselves)

Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

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