This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector.

Highly Recommended 1 and Highly Recommended 2 provide students with simple, functional language for dealing with customers and colleagues in a variety of situations, from taking reservations to dealing with complaints. The course offers a straightforward approach to developing speaking and listening skills in the context of the hotel and catering industry.

This new edition of Highly Recommended has been completely revised to take account of innovations and changing practices within the sector.

• Topics reflect the real contexts trainees will encounter in their working lives.
• Emphasis on understanding and speaking English in practical situations.
• Two listening sections with accompanying tasks in every unit.
• Clear focus on key functional expressions and topic-related vocabulary.
• Activity section in each unit involving real-world communicative tasks.
• New review sections to check progress.